The vast majority of all customers inform themselves about a company before they decide to use its services and/or products. Thanks to the Internet, the information is easily accessible and visible to everyone. Reviews have become an important decision factor. Characteristically, they ensure a high level of trust among future customers even before they make a purchase.
Use customer satisfaction analyses to find out what your customers really think about your products and services.
According to an American study from 2018, 86% of respondents regularly read company ratings and 91% trust them similar to a personal recommendation.
With the cleverQ customer feedback module you give your customers the opportunity to evaluate your services and products. The evaluation takes place via a customer survey. In a few, simple steps, the customers answer the questions relevant to you and can make a rating on a scale.
The forms can be adapted to your individual requirements. We can take your design wishes into account and incorporate a wide variety of questions for you.
Integration and use are fast and easy as usual. Use this important tool now to improve your service quality and give your customers a voice.