FAQ

For basic malfunctions

phone: +49 (0) 43272539830 Mail: support@cleverq.de Contact form: https://www.cleverq.de/en/contact/

Gateway froze, what to do?

phone: +49 (0) 43272539830 Mail: support@cleverq.de Contact form: https://www.cleverq.de/en/contact/

Who can I contact in case of a printer malfunction?

phone: +49 (0) 43272539830 Mail: support@cleverq.de Contact form: https://www.cleverq.de/en/contact/

Where can I order paper for the ticket printers?

Paper for the printer can be ordered from our technology partner MEM-O-MATIC, please contact: Phone: +49 (0) 455196130 Mail: info@mem-o-matic.com Web:...

Can I use cleverQ On Premise?

Yes, we also offer an On Premise variant, which we integrate into your existing network in joint planning and coordination.

Is cleverQ a cloud solution?

Yes, cleverQ is a cloud-based and network-independent software. You do not need any complex IT integration and installation to run our software and ca...

How long will my data be stored? (e.g. after an appointment reservation)

After the appointment, the personal data is automatically deleted after 24 hours in the default setting. Due to the current COVID 19 traceability requ...

Where are the cleverQ services hosted?

We work with AWS servers that are located exclusively in Germany and are both TÜV-approved and ISO 27.001 and BSI C5 certified.

I get the message „Service currently unavailable“, what does this mean?

This message appears if a provider is currently closed and therefore does not offer reservations or service tickets. Try again at a later time and obs...

Can I adjust the push notification time before my appointment/call?

You cannot make this setting in the free app. The provider of the respective service makes this setting independently and informs you when you will re...