Barrier-free indoor navigation
Developed in cooperation with the Fraunhofer Institute
Reliable indoor navigation for citizens and patients. With voice output, screen reader support and clear route guidance. The cleverQ indoor navigation module.
Patient guidance
Authority navigation
Developed in cooperation with the Fraunhofer Institute
Barrier-free indoor navigation
Authorities and hospitals are often extensive and confusing, visitors lose time, ask for directions several times or arrive late. This ties up resources that are needed for consultation and medical care. An accessible indoor navigation app guides citizens and patients reliably to their destination, with voice output, screen reader support and clear directions. The cleverQ indoor navigation module relieves your staff and improves service quality and appointment adherence.
Features and functions
The cleverQ Indoor Navigation module combines barrier-free routing with precise localization – a system that guides visitors safely and independently to their destination.
- Indoor navigation app for buildings
- Guided tour from the entrance directly to the finish
- Start via QR code from the appointment booking
- Start by ticket at the kiosk, digital or paper
- Automatic forwarding when called up to the room
- Integration with appointment management, ticketing and call system
- Adjust path options, switch stairs, escalators, elevators on or off
- Query visual acuity: No/a little/full
- Acoustic compass or visual map view
- Wheelchair profile, barrier-free paths via elevators and ramps
Routing for walk-in customers
Walk-in customers take a ticket at the entrance – digitally or on paper. The optimal route through the building is immediately displayed on their smartphone. When called up, they are automatically navigated to the relevant room.
Routing for appointment customers
When booking an appointment, customers receive a QR code that guides them directly from the entrance to the right area and through the building to the appointment room.
Accessibility & inclusion
Our Indoor Navigation module takes individual needs into account and makes orientation possible for all visitor groups:
- Path options: Include or exclude stairs, escalators or elevators. Suitable for people with anxiety or limited mobility.
- Vision profile: When starting, the app asks about your eyesight. Options: No, A little, Completely. The guidance adapts itself.
- Select guidance: Acoustic compass with audio feedback or visual map view.
Advantages for authorities & hospitals
Relief for staff
Reduction of delays
More inclusion & accessibility
Increased customer satisfaction
Seamless integration
into existing cleverQ modules (appointment management, ticketing, call system).
Everyday scenario:
Hospitals
A patient with an appointment for a blood test comes to the hospital and scans the QR code they received when booking their appointment. The cleverQ Indoor Navigation guides the patient to the correct waiting area.
Once called, the patient is automatically guided to the target department. The indoor navigation app guides them directly to the right room. The process runs without staff intervention and reduces the workload in the reception area, as fewer directions and check-in processes are required.
Accessibility: anxiety
Everyday scenario:
Authorities
A visitor spontaneously arrives at the citizens’ office, takes a digital ticket at the kiosk with their smartphone. The indoor navigation app starts immediately and guides them directly to the appropriate waiting area. When the number is called, the app shows the way to room 204, reducing the number of explanations at the information desk and reducing the workload for employees in the reception area.
Accessibility: impaired vision
In the case of visual impairments, the app offers audio-assisted navigation that guides patients directly to their destination using an acoustic compass or, alternatively, a visual map view.
You might also be interested in
Kiosk systems
Professional hardware for queue management. You can rely on excellent quality. Optimized for use in waiting areas and service centers.
Digital queuing system
A modern and economical call system for managing your queues made in Germany.
Online appointment booking system
Provide services quickly and easily online, for round-the-clock booking of your services.
cleverQ Digital Wallet
The cleverQ Digital Wallet brings everything together in one place, whether it's doctor's appointments, visits to the authorities or e-tickets of any kind.
Get in touch
Would you like to find out more about our indoor navigation module?
If you have any questions about the cleverQ Indoor Navigation module, would like advice or need help with the implementation of an individual project for your company, simply get in touch with us. Our team of specialists from the Sales and Technology departments is always at your disposal.
- info@cleverq.de
- Tel: +49 (0)4327 25398 30
- Am Farmböddel 7a
- D- 24623 Großenaspe
