cleverQ for public administrations
For your citizens a modern
appointment and waiting time management
Benefit from centralized management of your appointment and walk-in customers with a customized system for public authorities. Digitize your processes without interfering with existing IT infrastructure.
Your first step on the way to uncomplicated digitization
Digitalisierung ist am erfolgreichsten, wenn Bürger den Mehrwert und die Vorteile nutzen können.
Ein kleiner Schritt für Sie, bedeutet einen großen Sprung für Ihren Service am Bürger.
Our solutions for authorities
Job centers, citizens’ offices, registration offices and many other authorities throughout Germany rely on cleverQ and use the advantages of a central, digital system for appointment and waiting time management.
- Online appointment booking system
- Accessible Web Appointments
- Modern & digital queuing system
- Ticket dispenser/kiosk system
- Statistical evaluation
- Free app for citizens
- Video consultation
- Alarm function in case of dangerous situations
- Multi-language support for all systems
- and much more
Queue Management
cleverQ’s web queue management allows you to manage your walk-in and appointment customers centrally via one platform. Whether customers book an appointment online or pull a ticket on-site, everything is added to your digital queue centrally and in real time. Even if an appointment is canceled, free appointment slots are automatically released and made available to your citizens for booking.
- Centralized management of walk-in and appointment customers
- Real-time display of all appointment slots and people waiting in your queue
- Data-supported, statistical evaluations of all processes in connection with appointment and waiting time managemen
- Automatic release of appointment slots in case of cancellation
- Forwarding, shelving or repeating calls
- Blocking or releasing of the waiting token output
- Access control in connection with a call
- Assignment of rights for employees
- Operation on request on your own servers or as hosting with German partners (Hetzner)
Online & Offline Appointment Service
With cleverQ, you can quickly & easily make your services available online so that your customers can book appointments (around the clock, if desired). You can either offer on-site appointment booking via our smart kiosk systems or conventionally via reception or telephone. Adding appointments is intuitive and easy for your employees.
- Create individual services & concerns
- Unlimited number of calendars & users
- User roles & permissions
- Appointment templates
- Weekly schedules
- Exception & holidays
- Location management
- Provide appointments for video consulting
- Setting up the system environment according to your wishes
Accessible Web Appointments
The cleverQ Accessible Web Appointments module is an extension for our online appointment booking system. With numerous settings, your customers/citizens can customize the display of your web appointment page to meet their needs and enable convenient appointment booking.
- Visually impaired people: Assistance for people who have poor vision
- Reading texts aloud: Assistance for people who have trouble reading online texts.
- Cognitively impaired: Assistance with reading and recognizing important elements.
- Epileptics: animations are disabled and dangerous color combinations are reduced
- ADHD settings: Distractions are reduced and a clear focus is established
- Blind people: The screen reader can recognize the content of the web page
- Motor impaired people: The web page can be used with the keyboard
- Reset settings: Restore default settings quickly and easily
- Individual settings
e-Tickets (digital waiting tickets)
With cleverQ’s web queue management, you can issue e-tickets (digital queue tokens) via all common browsers. You do not need to install any additional software (SaaS – Software as a Service). Your citizens book their waiting tickets simply by scanning a QR code with their cell phone or via the free cleverQ app.
Of course, you can complement the concept by issuing waiting tags via kiosk systems or by your staff at the service counter.
- Your customers do not have to be on site to draw an e-ticket.
- Waiting times on site are reduced
- Draw tickets via the free cleverQ app,
- via QR code,
- or on site via the kiosk system
- Waiting time before being called no longer has to be spent in the waiting area (queue and remaining waiting time is indicated on the smartphone in real time).
Monitors & Displays
On request, we can expand your queue monitors into full-fledged digital signage solutions for a centralized management of current information, news, or advertising. An individual layout of your queuing screen is possible.
- LED displays in various sizes
- Digital signage connection
Individualization of the queuing layouts - Multi-language support
- Optional installation as free-standing monitors, as wall installation or as desktop variant
- Central control of the displays with cleverQ Web-Control, conveniently via web browser
- Planning, consulting, installation and commissioning by trained specialists.
Touch kiosk systems
cleverQ provides you with many features for your ticket dispensers. You decide which range of functions you want to offer your citizens. From simple paper ticket issuance to appointment reservation, everything a modern kiosk system needs for process handling is available.
- Paper ticket issue.
- e-Ticket reservation
- Appointment reservation
- Information for citizens
- Multi-language support
- QR code scanner
- For mounting as a wall unit, freestanding or as a desktop version
Extend existing systems easily
Our concept can be quickly and easily integrated into your system environment such as existing websites or service portals. With a simple link, e.g. on your homepage, all citizens can immediately access the online appointment reservation. The integration via i-Frame or API have been successfully implemented several times.
Metropolitan areas and large cities
A concept designed for high visitor numbers.
Reliable and easy to use for staff and citizens.
Numerous extensions for changing requirements.
Multi-language support, data protection and flexibility for secure operation.
Small cities and municipalities
The optimal solution for small cities and municipalities.
Numerous citizens’ offices, registration offices, employment agencies, etc. already use our platform and enable digital citizen services even on a small budget.
Low monthly costs thanks to SaaS principle, no large investments necessary.
Discover our modules
A major advantage of cleverQ is its flexibility and scalability. With extensions for your appointment or queuing system,
you can add useful functions with little effort.
Our system architecture as an interactive 3D map
With our interactive 3D map you can discover our solutions and see how they are implemented in practice.
Using the controls, you can select different “hotspots” and get detailed information.
cleverQ DSGVO & Data Protection
As a provider of SaaS (Software as a Service), the data protection and IT security of our customers and our own infrastructure is one of the most important challenges. We ensure data security on several levels.
On the one hand, we cooperate with renowned hosters (such as Hetzner) to ensure that our digital services are available, performant and protected at all times. On the other hand, we comply with all requirements of the DSGVO regulation and periodically renew the ISO 27001 certificate (Information security management systems).
A solution with real added value
You would like to test cleverQ for your company or book it directly? Just send us a short message or give us a call.