Best in class customer support
cleverQ offers support for all issues related to our products and services. Our communication channels
are always open for you and our trained support specialists will take care of all your inquiries.
With cleverQ you have a reliable team at your side.
cleverQ Customer Support
Schnelle, unkomplizierte & kompetente Hilfe, zu allen Themen rund um cleverQ. Unsere Experten für die cleverQ Systemadministration oder die cleverQ App helfen Ihnen gerne weiter. Rufen Sie uns an oder schreiben Sie uns einfach eine Mail.
cleverQ Videocoaching
Learn all you need to know about the cleverQ administration level, clarify more in-depth questions or train your employees on the cleverQ system. The cleverQ video coaching service is the right choice for you.
As an experienced platform provider in the field of digital wait time management, we know about the need to process certain things quickly and correctly during ongoing operations. B.I.C. customers can use video chat to clarify questions with our customer support or talk through specific cases and requirements.
- 30 minutes coaching
- 49,90 €
- Video conference
- Or via telephone
- Additional 10 minutes free of charge
FAQ
Below, we provide answers to frequently asked questions about our services and the cleverQ app. If you can’t find what you are looking for, just contact us personally and we’ll be happy to help you in a personal conversation: +49 (0)4327 25398 30
General information for customers
Can I test cleverQ for Free?
Yes, just contact our sales team, they will be happy to provide you with an free access to our system.
Can I use cleverQ with my existing queuing system?
Yes, send us information about the existing system and our team will provide you with an individual offer for it. Here you can find our contact details
Are system updates free of charge?
Phone: +49 (0)4327 25398 30 Mail: support@cleverq.de Contact form
How can I train my employees on the cleverQ system?
How many cleverQ licenses do I need for my company?
You only need one cleverQ license per location (postal address). No individual users are charged. With a single license, you have an unlimited number of workstations per location (postal address).
For app users
I get the message “Service currently unavailable”, what does this mean?
This message appears if a provider is currently closed and therefore does not offer reservations or service tickets. Try again at a later time and observe the provider’s opening hours.
Can I adjust the push notification time before my appointment/call?
You cannot make this setting in the free app. The provider of the respective service makes this setting independently and informs you when you will receive a push message before your appointment.
Do I have to register for the cleverQ app?
How do I know my turn is comming up?
Native App= Push Notification
WEB-App= Updated display in the browser (Attention, if you want to close the browser either choose the option “Notifications via SMS or transfer ticket to our cleverQ App).
Questions related to Privacy Policy
Is cleverQ a cloud solution?
Yes, cleverQ is a cloud-based and network-independent software.
You do not need any complex IT integration and installation to run our software and can use cleverQ via all common internet browsers.
Can I use cleverQ On Premise?
How long will my data be stored? (e.g. after an appointment reservation)
After the appointment, the personal data is automatically deleted after 24 hours in the default setting. Due to the current COVID 19 traceability requirements, the data can also be stored for a longer period at the request of the individual providers (e.g. for proof with the health authorities, which require storage for 14 days).