Best in class customer support

cleverQ offers support for all issues related to our products and services. Our communication channels
are always open for you and our trained support specialists will take care of all your inquiries.
With cleverQ you have a reliable team at your side.

cleverQ Customer Support

Schnelle, unkomplizierte & kompetente Hilfe, zu allen Themen rund um cleverQ. Unsere Experten für die cleverQ Systemadministration oder die cleverQ App helfen Ihnen gerne weiter. Rufen Sie uns an oder schreiben Sie uns einfach eine Mail.

cleverQ Videocoaching

Learn all you need to know about the cleverQ administration level, clarify more in-depth questions or train your employees on the cleverQ system. The cleverQ video coaching service is the right choice for you.

As an experienced platform provider in the field of digital wait time management, we know about the need to process certain things quickly and correctly during ongoing operations. B.I.C. customers can use video chat to clarify questions with our customer support or talk through specific cases and requirements.

  • 30 minutes coaching
  • 49,90 €
  • Video conference
  • Or via telephone
  • Additional 10 minutes free of charge


Below, we provide answers to frequently asked questions about our services and the cleverQ app. If you can’t find what you are looking for, just contact us personally and we’ll be happy to help you in a personal conversation: +49 (0)4327 25398 30

General information for customers

Yes, just contact our sales team, they will be happy to provide you with an free access to our system.

Yes, send us information about the existing system and our team will provide you with an individual offer for it. Here you can find our contact details

Phone: +49 (0)4327 25398 30 Mail: Contact form

All of your employees have the option of receiving an initial briefing from us by video session via Zoom. Thus, the number of participants of your employees is unlimited and can be arranged flexibly according to your ideas.

You only need one cleverQ license per location (postal address). No individual users are charged. With a single license, you have an unlimited number of workstations per location (postal address).

For app users

This message appears if a provider is currently closed and therefore does not offer reservations or service tickets. Try again at a later time and observe the provider’s opening hours.

Yes, the cleverQ app is available for free for Android & iOS users.

You cannot make this setting in the free app. The provider of the respective service makes this setting independently and informs you when you will receive a push message before your appointment.

No, you do not need to register and provide personal data. Some of the cleverQ providers ask for your data when you book an appointment directly via the cleverQ app so that an appointment can be booked for you. These can optionally be saved in the cleverQ app so that you do not have to enter all the data again the next time you book an appointment. This data is stored locally on your mobile device and not on our servers.

Native App= Push Notification

WEB-App= Updated display in the browser (Attention, if you want to close the browser either choose the option “Notifications via SMS or transfer ticket to our cleverQ App).

Questions related to Privacy Policy

Yes, cleverQ is a cloud-based and network-independent software.

You do not need any complex IT integration and installation to run our software and can use cleverQ via all common internet browsers.

Yes, we also offer an On Premise variant, which we integrate into your existing network in joint planning and coordination.

After the appointment, the personal data is automatically deleted after 24 hours in the default setting. Due to the current COVID 19 traceability requirements, the data can also be stored for a longer period at the request of the individual providers (e.g. for proof with the health authorities, which require storage for 14 days).

We work with AWS servers that are located exclusively in Germany and are both TÜV-approved and ISO 27.001 and BSI C5 certified.