Your SaaS solution for appointment management & customer flow control

From experts for experts

Specialised in the areas of public authorities, finance, utilities, healthcare, public transport, logistics and professional service providers.

 
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Hybrid queuing & appointment solution

Walk-in customers as well as appointments are managed by a single platform.
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Online & offline appointment booking

Make appointments bookable with the free cleverQ app, via a web appointment page or conventionally by phone, appointment confirmation via the cleverQ app, email or SMS.
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Digital queuing system

Control your customer flow/footfall with a modern, digital queueing system. Free cleverQ app included.
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Video consulting

Schedule a video consultation at any time with cleverQ. Compatible with GoTo Meetings, Microsoft Teams or Zoom.
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Waiting time reduction & waiting time equalisation

Saves time for customers and staff, no need to stay in waiting rooms or buildings, pandemic-proof accommodation solution for waiting customers.
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Unbegrenzte Standort-Lizenz

Unlimited number of workstations per company / location (web browser control)
For modern and clever customer processing

Digital, innovative and economically attractive solution for customer control & appointment allocation in one system environment.

Hybrid solution for appointment and waiting time management

Walk-in customers and appointments are managed from a common platform

With cleverQ, appointment and walk-in customers are managed centrally via a single platform. The queue, regardless of whether it is a Ticketprinter, a web appointment page or digitally in the app, is always up-to-date. Newly drawn waiting marks and appointments are automatically added to the queue.

Your first step on the way to true digitalisation

Modern appointment and waiting time management for your citizens & customers

Digitalisation today means you offer modern appointment and waiting time management via web & app. With cleverQ, you can immediately digitise analogue process flows without interfering with your existing IT infrastructure. Employees benefit from less stress and less waiting time.

Datenschutz, IT-Sicherheit & DSGVO

Deutsche Hoster, ISO27001, DSGVO-konform, C5 Cloud Computing

Wir gewährleisten Datensicherheit auf mehreren Ebenen. Wir kooperieren wir mit deutschen Hoster, halten alle Vorgaben der DSGVO-Bestimmung ein und erneuern periodisch unsere ISO 27001 Zertifizierung (Information security management systems).

Data-supported, statistical evaluations of all processes in connection with appointment and waiting time management

Get a detailed overview of the processing and organisation of your citizen/customer flows. Graphically prepared evaluations of the most important process flows help you to view workload peaks, processing times or average values for waiting times. With these evaluations, you can make data-based decisions to improve customer service and staff efficiency.

You can analyse the following data with cleverQ Statistics:

Number of appointments or e-tickets (digital waiting tags)

Always see how many e-tickets or appointments have been booked in a given period.

Average waiting time

How long on average do customers have to wait before they are called?

Maximum waiting time

Statistical evaluation of the maximum waiting time customers have to spend before being called up.

Processing time

Time taken by the service to complete.

cleverQ - The industry expert For public authorities and professional service providers

Appointment management, customer handling, waiting time management

Would you like more information or would you like to talk to us personally? Simply get in touch with us. We will help you with all your questions about cleverQ, advise you on your individual requirements or provide you with a free demo account.

Get to know the extensive cleverQ portfolio

Digitisation is most successful when customers/citizens can benefit from the added value and advantages. A small step for you means a big leap for your service. Offer uncomplicated, fair and stress-free appointments online and offline, manage customer and citizen flows, reduce the workload for your employees and optimise business processes with our modules.

Perfectly suited for multiple branches or locations

With cleverQ, several locations can be conveniently controlled in one central application. Depending on the user, permissions can be set in the cleverQ system administration as to who can see or edit which content. This makes it easier to work across locations or evaluate data such as customer/citizen frequency, waiting time or processing time.

The great advantage is that only one licence is required per company/location for unlimited users/workstations.

What our customers say

“We were looking for a simple solution for our test centres in order to optimise the processes for the users or customers and our staff as best as possible. That means short waiting times, transparency for customers and good handling for the staff. cleverQ provided us with a suitable overall concept.

Danilo, Schulz

Danilo, Schulz

Head of Communication | Fundraising | Public Relations - Johanniter

“At SWP, service comes first. We wanted to transfer this service idea to the waiting room and make the stay as pleasant as possible for our customers and then Corona came along. Now more than ever, we needed a solution for our customers. In future, customers will even be able to book appointments for a personal video consultation via the cleverQ platform. cleverQ was the right overall solution for us.”

Markus, Ewald

Markus, Ewald

Head of Department | Customer Service & Sales Service - Pforzheim municipal utilities

cleverQ Online Appointment Booking Prices

Try cleverQ free of charge or book our E-Appointment Pro package directly with all the benefits.
Alternatively, we also offer integrated solutions for queuingsystems.

SaaS

Appointment managment & queuing system

The best choice if you want to manage walk-in and appointment customers with a single platform.

✓ Digital queuing system

✓ Web Appointment scheduling incl. custom design

✓ Free cleverQ app (appointment allocation & digital waiting tickets)

✓ Unlimited workstations for queue calls (Web Browser Control)

✓ Unlimited number of displays for the waiting areas (web browser control)

✓ Unlimited number of service terminals

✓ Free updates (SaaS)

SaaS

Digital queuing system

Modern, simple, fast and fair queuing service and waiting time management for your walk-in customers.

✓ Digital queuing system

✕ Web Appointment scheduling incl. custom design

✓ Free cleverQ app (digital waiting tickets)

✓ Unlimited workstations for queue calls (Web Browser Control)

✓ Unlimited number of displays for waiting areas (web browser control)

✓ Unlimited number of service terminals

✓ Free updates (SaaS)

SaaS

e-Appointment pro

The best solution for your company if you are looking for a high-performance and simple management of your appointment customers.

✕ Digital queuing system

✓ Web Appointment scheduling incl. custom design

✓ Free cleverQ app (appointment allocation)

✓ Unlimited workstations for queue calls (Web Browser Control)

✓ Unlimited number of displays for waiting areas (web browser control)

✓ Unlimited number of service terminals

✓ Free updates (SaaS)

You wish to book a cleverQ solution?

Or do you need a non-binding consultation?

Just use our form and we will get back to you right away

    You can also write us an email or call: info@cleverq.de | 04551 961 380

    Would you like more information about cleverQ and waiting time management, or would you like a no-obligation consultation? Then simply give us a call.
    Information on data protection and the imprint can be found here:

    Data Protection | Imprint

    Adress:

    B.I.C. GmbH
    Am Farmböddel 7a
    D- 24623 Großenaspe