With cleverQ, appointment and walk-in customers are managed centrally via a single platform. The queue, regardless of whether it is a Ticketprinter, a web appointment page or digitally in the app, is always up-to-date. Newly drawn waiting marks and appointments are automatically added to the queue.
Digitalisation today means you offer modern appointment and waiting time management via web & app. With cleverQ, you can immediately digitise analogue process flows without interfering with your existing IT infrastructure. Employees benefit from less stress and less waiting time.
Wir gewährleisten Datensicherheit auf mehreren Ebenen. Wir kooperieren wir mit deutschen Hoster, halten alle Vorgaben der DSGVO-Bestimmung ein und erneuern periodisch unsere ISO 27001 Zertifizierung (Information security management systems).
Get a detailed overview of the processing and organisation of your citizen/customer flows. Graphically prepared evaluations of the most important process flows help you to view workload peaks, processing times or average values for waiting times. With these evaluations, you can make data-based decisions to improve customer service and staff efficiency.
You can analyse the following data with cleverQ Statistics:
Always see how many e-tickets or appointments have been booked in a given period.
How long on average do customers have to wait before they are called?
Statistical evaluation of the maximum waiting time customers have to spend before being called up.
Time taken by the service to complete.
Digitisation is most successful when customers/citizens can benefit from the added value and advantages. A small step for you means a big leap for your service. Offer uncomplicated, fair and stress-free appointments online and offline, manage customer and citizen flows, reduce the workload for your employees and optimise business processes with our modules.
With cleverQ, several locations can be conveniently controlled in one central application. Depending on the user, permissions can be set in the cleverQ system administration as to who can see or edit which content. This makes it easier to work across locations or evaluate data such as customer/citizen frequency, waiting time or processing time.
The great advantage is that only one licence is required per company/location for unlimited users/workstations.
“We were looking for a simple solution for our test centres in order to optimise the processes for the users or customers and our staff as best as possible. That means short waiting times, transparency for customers and good handling for the staff. cleverQ provided us with a suitable overall concept.
“At SWP, service comes first. We wanted to transfer this service idea to the waiting room and make the stay as pleasant as possible for our customers and then Corona came along. Now more than ever, we needed a solution for our customers. In future, customers will even be able to book appointments for a personal video consultation via the cleverQ platform. cleverQ was the right overall solution for us.”
Try cleverQ free of charge or book our E-Appointment Pro package directly with all the benefits.
Alternatively, we also offer integrated solutions for queuingsystems.
SaaS
Appointment managment & queuing system
The best choice if you want to manage walk-in and appointment customers with a single platform.
SaaS
Digital queuing system
Modern, simple, fast and fair queuing service and waiting time management for your walk-in customers.
SaaS
e-Appointment pro
The best solution for your company if you are looking for a high-performance and simple management of your appointment customers.
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You can also write us an email or call: info@cleverq.de | 04551 961 380
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