A modern & economic queuing system for the management of your waiting area

made in germany

Are you looking for an innovative and economical solution for organizing your waiting area? cleverQ offers you all the advantages of a digital queuing system and a modern on-site queuing system. Direct and organize your walk-in and appointment customers centralized via one platform.

Queuing system cleverQ - the choice is yours

Customize your individual solution

Do you want a digital queuing system, a high-performance and reliable kiosk system in combination with monitors, a conventional ticket issuing system or do you want to enable your customers to book appointments on site and online? With cleverQ, you can implement individual components quickly and easily in your company, or you can combine your desired features to create a first-class queuing system for managing your waiting areas, regardless of whether it’s walk-in customers or appointment customers. Everything is controlled centrally via a user-friendly platform.

Modern kiosk systems

With our long-term partner MEM-O-MATIC GmbH, you can benefit from 48 years of experience with queuing systems and queue management. Our kiosk systems enable numerous useful functions from ticket reservation to appointment booking or QR code registration.
  • Touch kiosk systems
  • Multilingual
  • Ticket printers as free standing devices,
  • tabletop printers for receptions
  • or as wall installation.
  • Extensive appointment booking functions
  • Reliable ticket allocation
  • QR code registration
  • and many other functions
  • Planning, consulting, installation and commissioning by trained specialists.

Queue Management

cleverQ’s web queue management allows you to manage your walk-in and appointment customers centrally via one platform. Regardless of whether customers book an appointment online, use the app or pull a ticket on site, everything is added to your digital queue centrally and in real time. Even if an appointment is canceled, free appointment slots are automatically released and made available to your customers for booking.
  • Centralized management of walk-in and appointment customers
  • Real-time display of all appointment slots and waiting persons in your queue
  • Data-supported, statistical evaluations of all processes in connection with appointment and waiting time management
  • Automatic release of appointment slots in case of cancellation
  • Forwarding, postponing or repeating calls
  • Blocking or releasing of queue ticket issuance
  • Access control in connection with called customer
  • Assignment of rights for employees
  • Operation on request on your own servers or as hosting with German partners (Hetzner)

Online & Offline Appointment Service

With cleverQ, you can quickly & easily make your services available online so that your customers can book appointments at your company ( around the clock, if desired). You can offer on-site appointment booking either via our smart kiosk systems or conventionally via reception or telephone. Entering appointments is intuitive and easy for your employees.
  • Create individual services & concerns
  • Unlimited number of calendars & users
  • User roles & permissions
  • Appointment templates
  • Weekly schedules
  • Exception & holidays
  • Location management
  • Provide appointments for video consulting
  • Setting up the system environment according to your wishes

e-Tickets (digital waiting tickets)

With cleverQ’s web queue management, you can issue e-tickets (digital queue tokens) via all common browsers. You don’t need to install any additional software (SaaS – Software as a Service). Your customers either book their queue tickets comfortably with the free cleverQ app, on site with a kiosk system or at the reception.

  • Your customers do not have to be on site to pull an e-ticket.
  • aiting times on site are reduced
  • Pulling tickets via the free cleverQ app,
  • via QR code,
  • on site at the kiosk system
  • or via SMS
  • Waiting time before the call no longer has to be spent in the waiting area (queue and remaining waiting time are displayed on the smartphone in real time).

Monitors & Displays

Our queuing displays can handle much more than simple numbers. On request, we can expand your queuing monitors into fully-fledged digital signage solutions that allow you to centrally manage, plan and display the latest information, news or advertising. An individual presentation of your queuing screen is easily possible and adaptable to your CI.
  • LED-Displays in unterschiedlichsten Größen
  • Digital Signage Anbindung
  • Individualisierung der Aufrufmasken
  • Mehrsprachigkeit
  • Wunschinstallation als Freistehende Monitore, als Wandinstallation oder als Desktopvariante
  • Zentrale Steuerung der Anzeigen mit cleverQ Web-Control, ganz bequem über Webbrowser
  • Planung, Beratung, Installation und Inbetriebnahme von geschultem Fachpersonal.

cleverQ Branchen

Industry specialized queuing systems

Our queuing systems and devices are specialized in the areas of government, finance, utilities, healthcare, public transport, logistics and professional services.

(job centers, registration offices, citizens’ offices)

Benefit from centralized management of your appointment and walk-in customers with a customized system for government agencies.

(supermarkets, pharmacies, shopping centers)

Simple & reliable system for customer and queue control. 

cleverq-logistik-loesungen

(handling, loading ramps, entrances and exits)

A modern appointment and waiting time management system to optimize your process control during arrival, registration, loading and unloading.

stadtwerke-pforzheim-aufrufmonitor-cleverq

(public utilities, banks, insurance companies)

Benefit from centralized management of your appointment and walk-in customers with a customized system for utilities.

cleverQ - The industry expert For public authorities and professional service providers

cleverQ modules

Useful features and extensions for the cleverQ queuing system

Discover our modules

A major advantage of cleverQ is its flexibility and scalability. With extensions for your appointment or queuing system,
you can add useful functions with little effort.

Want to learn more?

You would like to test cleverQ for your company or book it directly? Just send us a short message and we will get back to you immediately.