Get a detailed overview of the processing and organization of your citizen/customer flows. Graphically generated evaluations of the most important process flows help you to view workload peaks, processing times or average values for waiting times. With these evaluations, you can take data-based decisions to improve customer service and employee efficiency.
The big advantage is that only one license is required per company/location for unlimited users/workstations. With cleverQ, multiple locations can be conveniently controlled in one central application. Depending on the user, permissions can be defined in the cleverQ system administration as to who can see or edit what. This makes it easier to work or evaluate data across multiple locations.
We ensure data security on several levels. We cooperate with German hosters, comply with all GDPR regulations and periodically renew our ISO 27001 certification (Information security management systems). Depending on requirements and customer preferences, dedicated cleverQ servers can be set up in the company network. This means that all cleverQ features are only accessible in your company network.
What our customers say
“We were looking for a simple solution for our test centers in order to optimize the process flows for the users or customers and our employees in the best possible way. That means short waiting times, transparency for customers and good handling for the staff. cleverQ delivered a suitable overall concept for us here.”
“At SWP, service comes first. We wanted to translate that service mindset into the waiting room and make the experience as pleasant as possible for our customers, and then Corona came along. We needed a solution for our customers now more than ever. In the future, customers will even be able to book appointments for a personal video consultation via the cleverQ platform. cleverQ was the right solution for us.”
Do you want more information on the topic of cleverQ and waiting time management or would you like a no-obligation consultation? Then simply give us a call.
Am Farmböddel 7a
D- 24623 Großenaspe