A modern & economical queuing system for the management of your waiting area

made in Germany

Are you looking for an innovative and economical solution for organizing your waiting area? cleverQ offers you all the advantages of a digital queuing system and a modern on-site queuing system. Direct and organize your walk-in and appointment customers centralized via one platform.

Queuing system cleverQ - the choice is yours

Customize your individual solution

Do you want a digital queuing system, a high-performance and reliable kiosk system in combination with monitors, a conventional ticket issuing system or do you want to enable your customers to book appointments on site and online? With cleverQ, you can implement individual components quickly and easily in your company, or you can combine your desired features to create a first-class queuing system for managing your waiting areas, regardless of whether it's walk-in customers or appointment customers. Everything is controlled centrally via a user-friendly platform.

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Modern kiosk systems

With our long-term partner MEM-O-MATIC GmbH, you can benefit from 48 years of experience with queuing systems and queue management. Our kiosk systems enable numerous useful functions from ticket reservation to appointment booking or QR code registration.

  • Touch kiosk systems
  • Multilingual
  • Ticket printers as free standing devices,
  • tabletop printers for receptions
  • or as wall installation.
  • Extensive appointment booking functions
  • Reliable ticket allocation
  • QR code registration
  • and many other functions
  • Planning, consulting, installation and commissioning by trained specialists.

Memomatic Ticketprinter
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Queue Management

cleverQ’s web queue management allows you to manage your walk-in and appointment customers centrally via one platform. Regardless of whether customers book an appointment online, use the app or pull a ticket on site, everything is added to your digital queue centrally and in real time. Even if an appointment is canceled, free appointment slots are automatically released and made available to your customers for booking.

  • Centralized management of walk-in and appointment customers
  • Real-time display of all appointment slots and waiting persons in your queue
  • Data-supported, statistical evaluations of all processes in connection with appointment and waiting time management
  • Automatic release of appointment slots in case of cancellation
  • Forwarding, postponing or repeating calls
  • Blocking or releasing of queue ticket issuance
  • Access control in connection with called customer
  • Assignment of rights for employees
  • Operation on request on your own servers or as hosting with German partners (Hetzner)

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Online & Offline Appointment Service

With cleverQ, you can quickly & easily make your services available online so that your customers can book appointments at your company ( around the clock, if desired). You can offer on-site appointment booking either via our smart kiosk systems or conventionally via reception or telephone. Entering appointments is intuitive and easy for your employees.

  • Create individual services & concerns
  • Unlimited number of calendars & users
  • User roles & permissions
  • Appointment templates
  • Weekly schedules
  • Exception & holidays
  • Location management
  • Provide appointments for video consulting
  • Setting up the system environment according to your wishes

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e-Tickets (digital waiting tickets)

With cleverQ’s web queue management, you can issue e-tickets (digital queue tokens) via all common browsers. You don’t need to install any additional software (SaaS – Software as a Service). Your customers either book their queue tickets comfortably with the free cleverQ app, on site with a kiosk system or at the reception.

  • Your customers do not have to be on site to pull an e-ticket.
  • aiting times on site are reduced
  • Pulling tickets via the free cleverQ app,
  • via QR code,
  • on site at the kiosk system
  • or via SMS
  • Waiting time before the call no longer has to be spent in the waiting area (queue and remaining waiting time are displayed on the smartphone in real time).

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Monitors & Displays

Our queuing displays can handle much more than simple numbers. On request, we can expand your queuing monitors into fully-fledged digital signage solutions that allow you to centrally manage, plan and display the latest information, news or advertising. An individual presentation of your queuing screen is easily possible and adaptable to your CI.

  • LED-Displays in unterschiedlichsten Größen
  • Digital Signage Anbindung
  • Individualisierung der Aufrufmasken
  • Mehrsprachigkeit
  • Wunschinstallation als Freistehende Monitore, als Wandinstallation oder als Desktopvariante
  • Zentrale Steuerung der Anzeigen mit cleverQ Web-Control, ganz bequem über Webbrowser
  • Planung, Beratung, Installation und Inbetriebnahme von geschultem Fachpersonal.

Industry specialized queuing systems

Our queuing systems and devices are specialized in the areas of government, finance, utilities, healthcare, public transport, logistics and professional services.

The cleverQ concept adapts to the requirements and processes of a public authority without taking up the IT infrastructure.

Digitalization in the financial industry is increasingly being shaped by the customer. That’s why innovative services are needed now more than ever.

Utilities are service companies and have a responsibility, whether government or private, to provide customers with a…

With cleverQ, a prioritization of patient’s calls can be set (depending on the urgency red/yellow/green)…

Uncomplicated, convenient and professional consulting is what modern service centers for automobiles and travel are all about.

The typical customer buys several items that are combined in one delivery bill, in our case the delivery note number is…

cleverQ is suitable for all companies that generate waiting times by serving customers….

cleverQ - The industry expert For public authorities and professional service providers

You would like to receive more information or would like to talk to us personally? Simply get in touch with us. We can help you with all your questions about cleverQ, provide consultation on your individual requirements, or provide you with a free demo account.

Useful functions of a cleverQ call system

PERFORMANCE, WORK EASE, SERVICE OPTIMIZATION

Statistics

Data-supported, statistical evaluations of all processes of your queuing system

Get a detailed overview of the processing and organization of your citizen/customer flows. Graphically generated evaluations of the most important process flows help you to view workload peaks, processing times or average values for waiting times. With these evaluations, you can take data-based decisions to improve customer service and employee efficiency.

Licensing Policy

Perfectly suited for multiple branches or locations

The big advantage is that only one license is required per company/location for unlimited users/workstations. With cleverQ, multiple locations can be conveniently controlled in one central application. Depending on the user, permissions can be defined in the cleverQ system administration as to who can see or edit what. This makes it easier to work or evaluate data across multiple locations.

Data Protection & IT Security

German hoster, ISO27001, DSGVO compliant, C5 Cloud Computing

We ensure data security on several levels. We cooperate with German hosters, comply with all GDPR regulations and periodically renew our ISO 27001 certification (Information security management systems). Depending on requirements and customer preferences, dedicated cleverQ servers can be set up in the company network. This means that all cleverQ features are only accessible in your company network.

What our customers say

“We were looking for a simple solution for our test centers in order to optimize the process flows for the users or customers and our employees in the best possible way. That means short waiting times, transparency for customers and good handling for the staff. cleverQ delivered a suitable overall concept for us here.”

Danilo, Schulz

Danilo, Schulz

Head of Communications | Fundraising | Public Relations - Johanniter

“At SWP, service comes first. We wanted to translate that service mindset into the waiting room and make the experience as pleasant as possible for our customers, and then Corona came along. We needed a solution for our customers now more than ever. In the future, customers will even be able to book appointments for a personal video consultation via the cleverQ platform. cleverQ was the right solution for us.”

Markus, Ewald

Markus, Ewald

Department Manager | Customer Service & Sales Service - Stadtwerke Pforzheim

Write us!

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    Adress:

    B.I.C. GmbH
    Am Farmböddel 7a
    D- 24623 Großenaspe