Made with ❤️ in Germany

We are cleverQ

We are appointment and waiting time management for service providers, authorities & service-oriented companies

What we stand for

We digitize, optimize and simplify the organization of your queues and appointment management.

Our Team

Together for a better working enviroment

Our mission

For your citizens & customers, modern appointment and waiting time management

What is cleverQ

cleverQ is a SaaS hybrid platform for online appointment scheduling and a digital queing system. Numerous extensions and a free app for customers/citizens enable you to digitize business processes and significantly increase your service quality.

What makes cleverQ different from other solutions?

We offer a symbiosis of solutions for customers who book an appointment in order to receive a service and those who appear spontaneously as “walk-in customers” with the requirement to receive a fast and uncomplicated service.

Software development made in Germany

Since its foundation in 2015, cleverQ® has become one of the most successful systems for waiting time and appointment management. In addition to the DACH region, we are also established abroad and growing steadily (Sweden, Denmark, Austria, Switzerland, Luxembourg and USA).

cleverQ Milestones

Comming soon...

New branch in the USA.


New location established in Dubai.


New locations in Scandinavia are launched. Expansion of the cleverQ portfolio to include numerous hardware and software solutions


Relocation to the new company headquarters in Großenaspe in Schleswig-Holstein.


Strong growth in the healthcare sector (hospitals) and financial companies.


Schleswig-Holstein's state finance ministries trust cleverQ as an appointment and queuing system for all locations. The central location (Ratingen NRW) is launched.


Danish Agency for International Recruitment and Integration (SIRI) places long-term contracts for all locations in Denmark.


ADAC Weser-Ems places its first orders. The start of a long-term collaboration


Launch of the cleverQ live application and brand registration


Foundation of B.I.C. GmbH with the target of digitalizing waiting time management

Happy customers

An excerpt of our satisfied customers

Danilo Schulz

Head of Communications/ Fundraising/ Public Relations

“We were looking for a simple solution for our test centers to optimize the process flows for the customers and our employees in the best possible way. That means short waiting times, transparency for customers and good handling for the staff. cleverQ delivered a suitable overall concept for us here.”

Markus Ewald

Department Manager | Customer Service & Sales Services

“At SWP, service comes first. We wanted to translate that service mindset into the waiting room and make the experience as pleasant as possible for our customers, and then Corona came along. We needed a solution for our customers now more than ever. In the future, customers will be able to book appointments for a personal video consultation via the cleverQ platform. cleverQ was the right overall solution for us.”


Low monthly contributions instead of high investments


No hardware and installation required, log in and get started


Easy to use, reliable and fail-safe

Our locations

cleverQ is a brand of B.I.C. GmbH

B.I.C. GmbH is a German developer and provider of innovative software solutions with a focus on waiting time and appointment solutions, as well as security applications in the field of IoT monitoring. More information can be found on the official website of B.I.C. GmbH:

Am Farmböddel 7a
D-24623 Großenaspe
+49(0)4327 25398 30

Ratingen | NRW
Jürgen, Specht
+49(0)4327 25398 52

Hunstugansvag 5
44361 Stenkullen
Peer Rott
+46 768 444 095

Dubai Silicon Oasis
Building A1
Dubai, United Arab Emirates
Rebecca Pfeiffer

Coming soon…

COM plan + service GmbH
Walter-Oehmichen-Straße 18
68519 Viernheim
Sebastian Sauer
Division Manager robot5
Tel: +49 6204 704 – 317
Fax: +49 6204 704 25 – 317

Suomen Kassayhtiö Oy
Tornatorintie 7b12
48100 Kotka
Olli Tapola
Tel: +358 29 70 193 00

Kratmosevej 13B
2950 Vedbæk

Freddi Dreier

Discover Systems A/S
Magnoliavej 14
5250 Odense SV

Inform GmbH
Hermann-Gebauer-Straße 22
1220 Wien
Austria (EU)
Erich Krejcirik
Tel: +43 1 258 72 84 0
Mobile: +43 664 450 77 77
Fax: +43 1 258 72 87

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Individual requirements

(job centers, registration offices, citizens’ offices)

Benefit from centralized management of your appointment and walk-in customers with a customized system for government agencies.

(supermarkets, pharmacies, shopping centers)

Simple & reliable system for customer and queue control. 


(handling, loading ramps, entrances and exits)

A modern appointment and waiting time management system to optimize your process control during arrival, registration, loading and unloading.


(public utilities, banks, insurance companies)

Benefit from centralized management of your appointment and walk-in customers with a customized system for utilities.

Want to learn more about

We are happy to answer all your questions regarding our solutions and products. We look forward to your inquiry.