Made with ❤️ in Germany

We are cleverQ

We are appointment and waiting time management for service providers, authorities & service-oriented companies

What we stand for

We digitize, optimize and simplify the organization of your queues and appointment management.

Our Team

Together for a better working enviroment

Our mission

For your citizens & customers, modern appointment and waiting time management

What is cleverQ

cleverQ is a SaaS hybrid platform for online appointment scheduling and a digital queing system. Numerous extensions and a free app for customers/citizens enable you to digitize business processes and significantly increase your service quality.

What makes cleverQ different from other solutions?

We offer a symbiosis of solutions for customers who book an appointment in order to receive a service and those who appear spontaneously as “walk-in customers” with the requirement to receive a fast and uncomplicated service.

Software development made in Germany

Since its foundation in 2015, cleverQ® has become one of the most successful systems for waiting time and appointment management. In addition to the DACH region, we are also established abroad and growing steadily (Sweden, Denmark, Austria, Switzerland, Luxembourg and USA).

cleverQ Milestones

Happy customers

An excerpt of our satisfied customers

Danilo Schulz

Head of Communications/ Fundraising/ Public Relations

“We were looking for a simple solution for our test centers to optimize the process flows for the customers and our employees in the best possible way. That means short waiting times, transparency for customers and good handling for the staff. cleverQ delivered a suitable overall concept for us here.”

Markus Ewald

Department Manager | Customer Service & Sales Services

“At SWP, service comes first. We wanted to translate that service mindset into the waiting room and make the experience as pleasant as possible for our customers, and then Corona came along. We needed a solution for our customers now more than ever. In the future, customers will be able to book appointments for a personal video consultation via the cleverQ platform. cleverQ was the right overall solution for us.”


Low monthly contributions instead of high investments


No hardware and installation required, log in and get started


Easy to use, reliable and fail-safe

Our locations

cleverQ is a brand of B.I.C. GmbH

B.I.C. GmbH is a German developer and provider of innovative software solutions with a focus on waiting time and appointment solutions, as well as security applications in the field of IoT monitoring. More information can be found on the official website of B.I.C. GmbH:

B.I.C. GmbH Head Office

Am Farmböddel 7a
D-24623 Großenaspe
+49(0)4327 25398 30

Central Germany

Ratingen | NRW
Ansprechpartner Vor Ort: Jürgen, Specht
+49(0)4327 25398 52

Individual requirements

(job centers, registration offices, citizens’ offices)

Benefit from centralized management of your appointment and walk-in customers with a customized system for government agencies.

(supermarkets, pharmacies, shopping centers)

Simple & reliable system for customer and queue control. 


(handling, loading ramps, entrances and exits)

A modern appointment and waiting time management system to optimize your process control during arrival, registration, loading and unloading.


(public utilities, banks, insurance companies)

Benefit from centralized management of your appointment and walk-in customers with a customized system for utilities.

Want to learn more about

We are happy to answer all your questions regarding our solutions and products. We look forward to your inquiry.