ADAC Saarland
ADAC Saarland has streamlined its service operations with cleverQ. By implementing cleverQ’s online appointment booking and digital queuing system—integrated with kiosk terminals and a mobile app for visitor call-ups and routing—the organization now benefits from more efficient workflows and improved customer satisfaction.
About ADAC Saarland - facts, figures and data
ADAC Saarland is one of 18 regional clubs within the ADAC organization. By the end of 2024, it counted over 318,800 full members – an increase of more than 6,400 compared to the previous year – along with approximately 50,100 associate members. This means nearly one in three residents of Saarland is a member, with growth rates exceeding the national average.
With three service centers located in Saarbrücken, Saarlouis, and St. Wendel, ADAC Saarland offers a comprehensive range of services – from breakdown and accident assistance, insurance, and mobility consulting to travel and motorsport support. Its offerings are further enhanced by road safety education, driver safety training, emergency key services, and telemedical support.
The challenge
To modernize and streamline its in-branch visitor experience, ADAC Saarland set out to implement a future-ready, service-oriented solution.
ADAC aimed to minimize waiting periods, optimize appointment workflows, and ensure its services could be accessed conveniently from anywhere.
The solution
Online appointment booking system
cleverQ’s online appointment booking system allows ADAC customers and members to schedule services at any time, from anywhere. Whether at home or on the go, appointments can be booked independently of business hours—eliminating long wait times on the phone and reducing the workload for on-site staff.
Digital queuing system
cleverQ’s digital queuing system coordinates both scheduled and walk-in customers on-site. With digital tickets, visitors can monitor their status via smartphone, giving them the flexibility to move freely instead of waiting in crowded areas.
Modern kiosk systems
The online appointment booking and digital queuing system are complemented by modern kiosk terminals that support various on-site services — including appointment check-in and issuing tickets in either digital or printed form.
Video consultation
The cleverQ appointment booking system is further enhanced by the integrated video consultation module. This allows ADAC customers and members to schedule video appointments and conveniently access a wide range of services from home — without the need to visit a branch in person.
Marc Luckas
Sales Manager of ADAC Saarland e.V.
What we particularly value about the cleverQ team is the collaborative partnership — always solution-focused and on equal footing. The cleverQ system has delivered exactly where we had long sought improvement: digitalization made simple, with real added value for both our members and our staff.
Discover our solutions
Kiosk systems
Professional hardware for queue management. Rely on excellent quality. Optimized for use in waiting areas and service centers.
Digital queuing system
A modern and economical queuing system for managing your queues made in Germany
Online
Appointment booking
Make your services bookable around the clock, regardless of opening hours.
Video consultation
Facilitate access to your services with the cleverQ module for video consulting.
How to contact us
Would you like to know more?
If you have any questions about cleverQ, would like advice or need help implementing a customized queuing system for your company, simply get in touch with us. Our team of specialists from the Sales and Technology departments is always at your disposal.
- info@cleverq.de
- Tel: +49 (0)4327 25398 30
- Am Farmböddel 7a
- D- 24623 Großenaspe
