Miltenberg District Office

Efficient vehicle registration: cleverQ in use

The vehicle registration offices in Obernburg and Miltenberg have implemented the cleverQ queue management system. With the support of Samsung KM24 kiosk terminals, citizens can obtain tickets for vehicle registration either printed on site or directly on their smartphone. An online booking service also allows them to schedule free appointments for new registrations, re-registrations, deregistrations, license plates and vehicle modifications. This digital solution helps the offices optimize counter capacity, shorten waiting times and enhance the overall customer experience.

About the LRA Miltenberg - facts, figures and data

With a population of around 127,667, the district of Miltenberg is a medium-sized administrative district in Lower Franconia. The district administration office plays a central role in the region and is the point of contact for a wide range of administrative and citizen services. The vehicle registration offices in Obernburg and Miltenberg in particular are important points of contact for the population and are heavily frequented on a daily basis.

Website LRA Miltenberg

The challenge

The vehicle registration offices in Miltenberg and Obernburg are very busy every day. Citizens expect that a new vehicle can be registered quickly and easily. At the same time, the range of tasks performed by the registration offices covers far more than just new registrations; the range of services is wide.

It is important for the authority to remain close to its citizens despite this workload and to be able to deal with spontaneous requests without long waiting times. It is equally important to relieve the burden on local employees and enable them to work in a structured, stress-free manner. The challenge lies in reconciling both demands, service quality for citizens and good working conditions for employees.

The solution

In order to meet the increasing demands at the registration offices, the Miltenberg District Office has introduced the digital ticketing system. Visitors receive their tickets in a structured and multilingual format via Samsung KM24 kiosk systems, either as a paper ticket or as a digital e-ticket for their smartphone. Tickets are displayed on monitors in the waiting areas, ensuring clear processes and transparency.

The solution is supplemented by online appointment booking, which enables citizens to conveniently plan their requests such as new registrations, re-registrations, deregistrations or desired license plates in advance. This allows waiting times to be reduced, capacities to be better managed and employees to be relieved in a targeted manner. Appointments can be booked online via an individual web appointment page or the free cleverQ Digital Wallet.

The interplay of on-site kiosks, online services and digital calling creates a noticeable improvement for citizens and employees alike. The solution is reliable, stable and tried and tested.

  • Samsung KM24 kiosk systems for ticket dispensing

  • Digital e-tickets for smartphones or printed tickets.

  • Appointment booking via individual web appointment page and cleverQ Digital Wallet

  • Digital calls via monitors in the waiting areas

  • Online appointment booking for registration processes (e.g. new registration, re-registration, deregistration, vanity plates)
    View live online appointment booking

  • Multilingual ticket menus for different user groups

  • Real-time overview of waiting staff and workload for employees

Mr. Torsten Englert

Head of Transportation

With cleverQ, we have created more structure and relief for both citizens and employees. Today, the process is clear, transparent and more relaxed. Employees can decide flexibly when to call the next person, and those waiting know at all times what will happen next. This ensures calm and improves the entire process.

Discover our solutions

Kiosk systems

Professional hardware for queue management. You can rely on excellent quality. Optimized for use in waiting areas and service centers.

Digital queuing system

A modern and economic system for managing your queues made in Germany

Online appointment booking system

Provide services quickly and easily online, for round-the-clock booking of your services.

cleverQ Digital Wallet

The cleverQ Digital Wallet brings everything together in one place, whether it's doctor's appointments, visits to the authorities or e-tickets of any kind.

Get in touch

Would you like to find out more about us?

If you have any questions about cleverQ, would like advice or need help implementing a customized call system for your company, simply get in touch with us. Our team of specialists from the Sales and Technology departments will be happy to help you at any time.

Request advice