Statistics
Module
The cleverQ statistics module provides you with graphically arranged, detailed evaluations with which you can better understand and control your company in figures.
Number of tickets
Ø Waiting time
Maximum waiting time
Processing time
Performance Indication
In addition to simple data evaluation, cleverQ Performance Indication allows you to see at a glance whether a customer has been called within the specified waiting time and whether their processing has remained within the times set by you (green, yellow, red). Too long processing times can thus be quickly made visible.
Sorting
You can sort by hours, day, week, month or year individually. The individual workstations, rooms or switches are freely configurable.
We configure the cleverQ statistics module according to your specifications.
Of course, the statistical surveys can be configured in such a way,
that these cannot be assigned to any persons.
The cleverQ Statistics module is an ideal supplement to your basic package 1 or 2 to document the total workload of your employees, adapt processes and increase customer satisfaction.
