FISU | Rhine Ruhr 2025 with cleverQ
As an official sponsor of the FISU World University Games 2025, cleverQ is delivering a…
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Queue Management Solutions for Events and Large-Scale Venues
- Digital accreditation and check-in
- Self-service kiosk systems
- Queue management
- e-tickets
- SOS module
- Staff Kit Distribution
With cleverQ, you can efficiently manage the flow of visitors to and within your event grounds, helping to avoid long queues. Staff and volunteer registration and accreditation can also be handled digitally, seamlessly, and in a structured way.
cleverQ helps relieve pressure on key service points by using digital tickets and intelligent queue management — whether through self-service terminals or mobile devices, the system adapts flexibly to your event’s needs.
A digital journey for employees, volunteers and participants
Major events place complex demands on process management: whether it’s registration, uniform pick-up, safety briefings, or other organizational procedures — staff and volunteers often need to move through several stations.
With cleverQ, this entire process chain becomes digital, efficient, and transparent. A single, personalized e-ticket accompanies each person through all relevant checkpoints. The ticket remains valid throughout, can be forwarded or shared within the team, and the current status is always visible to all involved parties.
Your choice
Digital Process Management for Events and Large-Scale Venues
e-ticket + self-service terminal
Self-service terminals are available at designated service points, where staff or volunteers can scan their personalized ticket and enter the appropriate queue — for example, at check-in, accreditation, or uniform pick-up.
The system automatically detects which steps have already been completed and guides each person to the next stage in the process. Queues are managed digitally, and calls are issued automatically — visible on monitors or directly via smartphone.
Use cases include:
- Check-in & accreditation
- Distribution of clothing or equipment
- Safety briefings or orientation stations
- Returns and check-out processes after the event
Mobile ticket allocation via QR code without terminal
If no terminal is available, event staff can initiate the journey using a mobile device. A QR code is generated on a tablet or smartphone and presented for scanning.
The registered individual then receives their digital ticket directly on their smartphone — either via the cleverQ WebApp or optionally in the digital wallet. This ticket remains valid throughout all subsequent process steps and is updated automatically in real time.
Use cases include:
- Temporary check-ins (e.g. hotel arrivals, shuttle buses, side entrances)
- Mobile teams equipped with tablets
- Ad hoc service points without fixed infrastructure
An overview of our solutions for events & large events
Whether sporting events, trade fairs or festivals: cleverQ ensures plannable processes, satisfied participants and efficient workflows – digital, scalable and flexibly adaptable.
- Modern & digital call system
- e-tickets with forwarding function
- Self-service kiosk systems
- Statistical evaluation
- Free app for staff/visitors
- Alarm function for hazardous situations
- Multilingualism for all systems
- and much more
Queue management
cleverQ’s digital queue management enables precise control of visitor flows at events — centrally, flexibly, and in real time. Whether employees or participants receive a digital ticket in advance or register spontaneously on site, everyone is automatically placed into a central queue and called up systematically.
The system dynamically adapts to cancellations or last-minute changes, immediately freeing up available slots for new bookings. This ensures you maintain a clear overview at all times and enables smooth, efficient processes at busy points such as accreditation, access control, or equipment pick-up.
- Centralized management of both spontaneous visitor flows and pre-registered participants
- Real-time overview of all individuals waiting in the digital queue
- Data-driven analytics on wait times, capacity utilization, and process efficiency
- Flexible options to forward, postpone, or repeat calls
- Central control to block or release e-ticket issuance based on current needs
- Access control tied to active calls, ensuring secure entry to restricted areas
- Deployment options: operate on your own servers or use hosted services via a German data center (Hetzner)
e-Tickets (digital waiting tickets)
With cleverQ’s web-based queue management, you can easily assign digital tickets via any standard browser – without any additional software installation. As a cloud-based SaaS solution, cleverQ works flexibly and regardless of location. Participants, volunteers or employees receive their digital ticket by scanning a QR code with their smartphone or directly via the free cleverQ Wallet app.
- Digital tickets can be booked remotely in advance — no need to queue on site
- Queues are balanced and visitor flows controlled at busy locations
- Tickets can be allocated individually via the free cleverQ app or in advance by the event team
- Tickets issued via QR code, for example by employees using tablets or mobile devices
- On-site ticket issuance also available through service kiosk terminals
- People waiting don’t have to remain in the immediate waiting area — current position and call time are visible live on their smartphones
One digital ticket for the entire event journey
The cleverQ e-ticket assigns a unique number to each person that stays consistent throughout the entire event process — even when forwarded to the next station. Whether for accreditation, access control, or equipment pickup, this digital ID accompanies participants seamlessly through every step, eliminating media breaks and the need for re-registration.
Self-service kiosk systems
Decide which services you want to offer through the cleverQ kiosk systems. From accreditation and issuing start documents to uniform collection — all stations can be digitally mapped, managed, and seamlessly connected. This enables you to design your event processes flexibly, efficiently, and queue-free — directly at the on-site terminals.
- Freely configurable services tailored to event needs (e.g., accreditation, equipment distribution, uniform collection)
- Intuitive touch interface for fast and easy operation
- Digital ticket issuance directly at the terminal
- Seamless integration with subsequent stations for a continuous process flow
- Real-time connection to central call and maintenance systems
- Multilingual user guidance for international events
- Reduces staff requirements and eases the workload of your employees at service points
Increase safety on the event site
The cleverQ SOS module provides event organizers with a powerful digital alert system for critical safety situations. Whether it’s a medical emergency, an escalation in the audience area, or an incident backstage, the system enables rapid, multi-location alerts to security personnel and staff — accessible directly via web browser or app.
- Alarm triggering via web browser (cleverQ Workstation) or application on work device
- Alerting of individual, freely definable recipient groups
- Location-specific or cross-location alerting
- Choice between discreet silent alarm or audible warning signal
- Customizable key combinations or hotkeys for quick activation
- Confirmation prompt before sending to prevent accidental false alarms
cleverQ GDPR & data protection
As a SaaS provider, the data protection and IT security of our customers and our infrastructure are among our top priorities. We ensure data security on multiple levels.
On one hand, we partner with reputable hosting providers (such as Hetzner) to guarantee that our digital services remain available, performant, and secure at all times. On the other hand, we fully comply with GDPR regulations and maintain our ISO 27001 certification (Information Security Management System) through regular renewals.
A solution with real added value
Would you like to test cleverQ for your company or book it directly? Simply send us a short message or give us a call.
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