SECURUS Device Monitoring
To ensure the optimum performance and reliability of cleverQ hardware, we offer a comprehensive digital maintenance contract. We rely on the powerful SECURUS Device Monitoring to monitor your devices remotely and respond quickly to potential problems.
SECURUS Device Monitoring
The advantages in detail
24/7 remote monitoring
All cleverQ devices are monitored around the clock via SECURUS Device Monitoring, with proactive alerts identifying potential problems at an early stage and rectifying them before they become critical.
Real-time diagnostics
Detailed insights into the status of each device, including performance metrics and connectivity, enable remote diagnostics that ensure efficient troubleshooting without on-site intervention.
Firmware and software updates
Automatic or scheduled updates always keep your hardware up to date and ensure maximum security and functionality.
Fast support and problem solving
Our support team is on hand to quickly resolve any problems identified and minimize downtime.
Cost savings
Avoid unexpected repair costs and reduce operational interruptions through proactive maintenance.
Contact us now
Would you like to find out more about SECURUS Device Monitoring or would you like a non-binding consultation? Our technical and sales team will be happy to help you. Simply contact us by telephone on +49 (0)4327 25398 30 or write us a short message.
Prevent downtime, improve service, save costs!
Which devices can be monitored within a SECURUS call system?
In principle, each individual component of a cleverQ call system can be monitored. The prerequisite is that a network connection to the device can be established. The following devices can be monitored with SEUCURS Device Monitoring:
- All kiosk systems
- Queing monitors
- Ticketprinter
- All devices with cleverQ software
Data protection-compliant use of metadata
SECURUS Device Monitoring does not record any personal data or information in your call system.
Our solution does not access your data from queuing systems or real-time information. Instead, we only use metadata generated by various sensors within your system.
This metadata provides information about system performance, general functionality and possible malfunctions. This data is evaluated in full compliance with data protection regulations – no personal data is used or stored.
Benefit from scaling effects
Increasing benefits with each additional device
With SECURUS Device Monitoring, monitoring your call system becomes all the more valuable the more devices are integrated.
With each additional device, the complexity of the system increases and keeping track of it becomes more and more challenging. Especially if you have cleverQ devices in use across multiple locations.
SECURUS Device Monitoring provides a clear structure and transparency by centrally monitoring the performance and functionality of all devices. This means you always have an overview, optimize efficiency and avoid downtime – no matter how large or distributed your system is.
