What we stand for
Made with ❤️ in Germany
We are cleverQ
We are appointment and waiting time management for service providers, authorities & service-oriented companies
Our team
Working together for better work
Our mission
Modern appointment and waiting time management for your citizens & customers
What is cleverQ
cleverQ is a SaaS hybrid platform for online appointment scheduling and a digital queuing system. Numerous extensions and a free app for customers/citizens enable you to digitize business processes and significantly increase your service quality.
What distinguishes cleverQ from other solutions?
We offer a symbiosis of solutions for customers who book an appointment in order to receive a service and those who come to you spontaneously as “walk-in customers” with the expectation of receiving a quick and uncomplicated service.
Software development made in Germany
Since its foundation in 2015, cleverQ®has become one of the most successful systems for waiting time and appointment management. In addition to the DACH region, we are also established abroad and are growing steadily (Sweden, Denmark, Austria, Switzerland, Luxembourg and the USA).
cleverQ Milestones
In planning
Foundation of cleverQ Inc. based in Miami. B.I.C. GmbH is a 100% shareholder. Cooperation with BlueStar Inc. distributor with several locations across North America.
2024
New location in Dubai is founded.
2023
New locations in Scandinavia are launched. Expansion of the cleverQ portfolio to include numerous hardware and software solutions
2022
Relocation to the new company headquarters in Großenaspe in Schleswig-Holstein.
2021
Strong growth in the healthcare sector (hospitals) and financial companies.
2020
Schleswig-Holstein's state ministries of finance trust cleverQ as a scheduling and queuing system for all locations. The Mitte location (Ratingen NRW) is launched.
2019
Danish Agency for International Recruitment and Integration (SIRI) places long-term contracts for all locations in Denmark.
2018
ADAC Weser-Ems places its first orders. The start of a long-term collaboration
2017
Launch of the cleverQ production environment and brand registration
2015
Foundation of B.I.C. GmbH with the aim of digitizing waiting time management
What our customers say
Our customers report first-hand on their experience with cleverQ solutions. Learn from successfully implemented projects how we help companies to optimize service, employee satisfaction and the customer journey.
Sparkasse Nürnberg
Andreas Rogler: Project manager
Our aim was to make everyday life a little easier for everyone. For customers as well as for the employees on site. Before cleverQ, the waiting area was…
ADAC Saarland e.V
Marc Luckas: Sales Manager
Our aim was to make everyday life a little easier for everyone. For customers as well as for the employees on site. Before cleverQ, the waiting area was…
Butcher's shop Klink
Max Klink: Managing Director
We are always on the lookout for new solutions to offer our customers the best possible shopping experience. The decision to use the cleverQ call system…
Pforzheim municipal utilities
Marcus Ewald: Head of Customer Service and Sales Services Department
At SWP, service comes first. We wanted to make this service concept…
Tax administration SH
The solution – online appointment booking & service tickets
The cleverQ online appointment management system is used by the tax offices of the state of Schleswig-Holstein. Citizens can use it to easily book appointments…
Johanniter
Danilo Schulz: Head of Communications, Fundraising and Public Relations
We were looking for a simple solution for our test centers to simplify processes for users and customers.
Our locations & partners
cleverQ is a brand of B.I.C. GmbH
B.I.C. GmbH is a German developer and provider of innovative software solutions with a focus on waiting time and appointment solutions, as well as security applications in the field of IoT monitoring. You can find more information on the official website of B.I.C. GmbH: www.bic.com.de
B.I.C. GmbH Head Office
Am Farmböddel 7a
D-24623 Großenaspe
info@bic.com.de
+49(0)4327 25398 30
B.I.C. GmbH Central location
Ratingen | NRW
Local contact:
Jürgen, Specht
+49(0)4327 25398 52
B.I.C. GmbH Dubai location
Dubai Silicon Oasis
Building A1
Dubai, United Arab Emirates
Rebecca Pfeiffer
Tel: +971 (0) 50 293 7889
Mail: r.pfeiffer@cleverq.de
B.I.C. GmbH Location USA
Coming soon…
Solution Partner Germany
COM plan + service GmbH
Walter-Oehmichen-Straße 18
68519 Viernheim
Sebastian Sauer
Division Manager robot5
Tel: +49 6204 704 – 317
Fax: +49 6204 704 25 – 317
E-mail: sauer@cpls.de
Web: https://www.cpls.de/
Solution Partner Austria
Inform GmbH
Hermann-Gebauer-Straße 22
1220 Vienna
Austria (EU)
Erich Krejcirik
Tel: +43 1 258 72 84 0
Mobil: +43 664 450 77 77
Fax: +43 1 258 72 87
E-mail: erich.krejcirik@inform.at verkauf@inform.at
Web: www.inform.at
Solution Partner Dubai
FutureWave Technologies LLC
First Floor, Office No.2 Mohd Omar
Al Majid Bldg, Marrakech Street –
Umm Ramool Dubai P.O Box
238329
Bobby Mathew
Mail: bobby@futurewaveme.com
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