From Chaos to Efficiency Why Customer Flow Defines Modern Service Team cleverQ 13.05.2026 5 min. read For many organizations, the problem is no longer the waiting line itself. The real challenge is operational chaos. Employees are constantly interrupted. Customers feel uncertain about wait times. Walk-ins and appointments compete for attention. Service areas become crowded, stressful,…
Updates March | 19.03.2026 Dear customers,A new update has been installed for your cleverQ system. Updates Updated online documentationThe online documentation has been revised and updated to provide even better guidance and support. More transparency for alarms | cleverQ SOS module: For cross-location alerts, the username of the person who triggered the alert is now…
Updates February | 19.02.2026 Dear customers, A new update has been installed for your cleverQ system. New Features Enhanced Appointment Editing When modifying an existing appointment, it is now possible to change the selected service as well as the related requests/concerns. Additionally, appointments booked via a non-public link can now also be edited. New “Browser…
Updates December | 12.31.2025 Dear customers,A new update has been installed for your cleverQ system. New Features One-Time Ticket Printing for On-Site ConfirmationsFor on-site confirmations at service terminals, ticket printing can now be limited to a single print only. This helps prevent unauthorized ticket printing and misuse of appointments. Enhanced Browser Ticket FunctionalityBrowser tickets now…
Updates October | 22.10.2025 Dear customers, A new update has been installed for your cleverQ system. New features & functions Optimized report creation in the admin area The report generation process has been improved to ensure that larger reports now load more reliably and no longer cause interruptions. Redesigned Survey Layout at Workstations The survey…
Updates September | 24.09.2025 Dear customers, A new update has been installed for your cleverQ system. New features & functions New Languages for Web Booking Page, Emails, and Browser Tickets: Polish, Spanish, and Italian are now available. This allows you to reach your customers in even more languages – whether for online appointment booking, automated…
Updates August | 13.08.2025 Dear customers, A new update has been installed for your cleverQ system. New features & functions 1. voice output for calls on displays: tickets can now be announced directly on displays via voice output. Language, voice and text can be set individually, e.g. “Your ticket with the number #TICKET# was called…
As an official sponsor of the FISU World University Games 2025, cleverQ is delivering a state-of-the-art kiosk system with digital queue and call management. The solution supports on-site operations by streamlining accreditation, uniform collection, and other services – fast, contactless, and efficient. In doing so, cleverQ helps ensure a smooth experience for participants, volunteers, and…
The year 2025 has picked up speed quickly – partnerships have been deepened, our solutions further developed and new markets opened up. We have made significant progress in recent months, particularly in the international arena. With this brief update, we would like to provide an overview of key milestones, classify current developments and venture an…
Updates May | 22.05.2025 Dear customers, A new update has been installed for your cleverQ system. New update features that are already active: Features It is now possible to carry out customer surveys in the browser ticket area or in the cleverQ – Digital Wallet app. This means that once a ticket has been…
You are currently viewing a placeholder content from Vimeo. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from YouTube. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from Facebook. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from Instagram. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from Google Maps. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from X. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More Information
